Contact us
Email a human
We answer every message about billing, account deletion and content reports. Telling us your device, the app version (Settings › About) and what you expected to happen gets you a useful answer faster.
- Support
- support@vectascore.com
- Privacy
- privacy@vectascore.com
- Typical reply
- within two business days
Subscriptions
I paid but Pro is not unlocked
Open Settings → Restore purchases. Purchases are tied to the store account that paid, so use the same Google or Apple account on the device. If it still does not unlock, email us with the store receipt and we will sort it out.
How do I cancel?
Subscriptions are billed by the store, not by us, so they are cancelled there: on Android, Google Play → Payments and subscriptions → Subscriptions; on iPhone, Settings → your name → Subscriptions. Cancelling stops the renewal and Pro stays active until the period you have paid for ends.
Refunds
Refunds are handled by the store, not by us: Apple at reportaproblem.apple.com, Google through Play’s order history. We cannot issue them ourselves, but tell us what went wrong and we will back your request with the store.
What does Pro actually add?
All twelve markets on every match, the edge column comparing our probability with the de-vigged market price, the projected score, and the AI panel. The board, live scores and the Accuracy Ledger are free and stay free.
Account and data
Delete my account
In the app: Settings → Delete my account and data → Delete. This permanently erases your profile, posts, comments, likes, follows, blocks, coins, quests and unlocks, along with your install record. It is immediate and cannot be undone, and it does not require you to contact us.
Export my data
Settings → Export my data writes everything we hold about you as JSON. What is collected, and why, is listed in the privacy policy.
Do I need an account at all?
No. Everything except posting in the Social tab works without signing in.
Reporting content
Every post and profile in the Social tab has a … menu carrying Report and Block. Reports are reviewed and acted on, and blocking is immediate and one-sided — the person you block cannot see or reply to you.
If something needs attention faster than the in-app report, email support@vectascore.com with a screenshot.
Scores and predictions
A score or a lineup looks wrong
Fixtures, scores, lineups, standings and statistics come from our data provider, and providers occasionally correct a result after the match. When that happens the prediction is re-graded in the ledger — in both directions, including when a correction turns a hit into a miss.
Why is there no prediction for this match?
A prediction needs enough history for both teams. Friendlies, youth fixtures and newly promoted sides in small leagues sometimes have too little, and we would rather show nothing than a number we do not believe.
Is this betting advice?
No. Vecta Score publishes probabilities and grades its own record. It is not a bookmaker, takes no bets, holds no funds, and has no sportsbook links. Odds are shown only as a market reference to compare against.
Responsible play
Vecta Score is an analysis tool for adults, and predictions are statistical estimates with uncertain outcomes. If gambling is causing you or someone you know harm, free and confidential help is available from BeGambleAware.
Company details
Vecta Score is published by BOUMZOUD LLC. Business and legal enquiries: support@vectascore.com. The terms of use and privacy policy apply to everyone using the app.